Industry News
Lighting Controls Podcast - There Are Two Kinds of End-Users
January 29, 2024
As a manufacturer, the need to maintain quality products is a no-brainer. But a quality “experience?” It’s Steve’s job, as “Director of Quality” at Touché to ensure that BOTH of those things are maintained. Steve and Touché support and like to get feedback from both end-users - the contractor and the day to day user. Basically, Steve makes sure it all works and everybody’s happy. Steve’s experience in and around the lighting control industry began as a teenager working as a residential finish carpenter. The projects that he worked on did not have lighting control systems as we know them today, but very basic controls. Nonetheless, this experience sparked an interest in the construction process and specifically the mechanical, electrical, and plumbing aspects.
After attending university, he worked his way up from Project Engineer to MEP Manager specializing in the start-up/commissioning of mechanical, electrical, and plumbing systems. In 2017, he began working for Touché as the Technical Support Services Manager to grow and refine the on-site start-up and commissioning processes, along with streamlining technical support. In 2021 he began his current role with Touché as Director of Quality. In this position he oversees the quality of products and processes to ensure they provide reliable and simple to use systems that exceed expectations.
